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Returns & Exchange Policy
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
How do I place a return?
Contact us here.
Include your name and order number
Tell us which product(s) you want to return and the reason 
Can i change my shipping address?
​Shipping addresses cannot be changed once the order is processed. We will only ship to the address provided to us when originally placed.
Where do we currently ship?
We currently ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Netherlands, Poland, Portugal, Romania, United States of America, United Kingdom, Slovakia, Slovenia, Spain & Sweden!

We also offer free shipping on orders of 75 (€/$) or more.

If your country is not listed on the list we are working hard to expand our shipping capability, send us an email and we see what we can do!
After I place my order, how long until I receive my order?
At a:musé, we are committed to providing a seamless and premium experience for our valued clients. Your order will typically undergo processing within 1-2 business days and be dispatched promptly thereafter.

For those availing of our complimentary shipping option, please allow for a delivery timeframe of 5-7 business days. Upon placing your order, you will receive a confirmation email detailing the specifics of your purchase.

Subsequently, you will receive a shipping confirmation complete with tracking information, ensuring that you can monitor the progress of your shipment every step of the way.

We are committed to delivering the highest standards of service and excellence in every aspect of our offerings.
Can I cancel or update my order after checkout?
At a:musé, we understand the importance of your satisfaction with every aspect of your experience with us. Regrettably, due to the nature of our fulfillment and ordering processes, we may not always be able to accommodate updates or cancellations to your order.

However, our team will always strive to make every effort to accommodate your request.

Should you need to make any changes to your order or wish to cancel it, please do not hesitate to contact us as soon as possible. Our dedicated team will be at your service to assist you and provide the solution that best meets your needs.
Are a:musé candles natural and clean?
At a:musé, we are proud to offer a luxurious and sustainably crafted range of candles, utilizing the finest ingredients and manufacturing processes. Our signature blend of natural Slovenian Beeswax and soy wax is hand-poured with the utmost care, free of any harmful chemicals such as paraffin, phthalates, parabens, formaldehyde, and other endocrine-disrupting substances.

Furthermore, we employ wooden wicks for a superior burning experience, providing a clean and consistent flame while limiting mushrooming at the base.

Our candles are a true expression of craftsmanship and quality, meticulously hand-made in Slovenia to ensure that each and every product embodies the principles and values of a:musé. You can trust that our candles are crafted with the highest standards, delivering a premium experience with every burn.
How long does the candle burn?
Each full-size candle ( 220g / 7.7oz) is designed to perform and burn for 35-40 hours.​
How should I care for my a:musé candle?
At a:musé, we believe in providing a truly exceptional experience with every candle. To ensure that you get the most out of your product, we highly recommend the following guidelines for proper candle care.

Firstly, for optimal performance, it is important to allow the entire surface of wax to melt during the first burn, approximately 2-3 hours. During each subsequent burn, we suggest limiting the duration to no more than 4 hours, on a suitable surface, away from any drafty areas.

In between burns, it is advisable to trim the wick to 6mm or ¼” to promote an even burn, reduce smoke, and maximize the candle's lifespan.

For safety reasons, it is important to keep the candle's surface and wax pool free of debris. Never leave a burning candle unattended and be sure to extinguish it after 4 hours.

To ensure a smoke-free and safe extinguishing process, we recommend using a lid or a snuffer, and once the flame is out, check that the wick is upright and centred.
Finally, when there is approximately 6mm or 1/4" of wax left, it is time to retire the candle.

The remaining wax can be removed, and the beautiful ceramic container can be repurposed for continued use as a flower vase, brush holder, pencil pot, or even as a tealight holder.

We hope these guidelines will assist in providing a premium and enjoyable candle experience from start to finish.
Once a scent sells out, will you ever get it back in stock?
t a:musé, we are proud to offer a carefully curated collection of premium candle scents. While we strive to keep our most popular scents consistently in stock, there may be instances where certain fragrances may become temporarily unavailable.

In the event that a scent is sold out, we recommend joining our waiting list to be notified of its return. Our team is always exploring new and exciting fragrance options and will do our utmost to bring back your favorite scents as soon as possible.

Should you have any further inquiries or would like to receive updates on a specific scent, please do not hesitate to contact us and one of our dedicated representatives will be happy to assist you.